JPMorgan Chase Jobs

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Digital Production Support Senior Associate within the Commercial Banking Digital Product Operations Team at JPMorgan Chase, you will be a key player in providing application support. Your role will involve hands-on coordination with the Product and Engineering teams to resolve production issues that impact our clients. You will be part of a team that manages digital (.com, mobile, API) channels, oversees digital product management, and handles digital design and development for JPMorgan Chase's Commercial Banking business.

Job Responsibilities:

• Lead prioritization and resolution of production support issues impacting our clients

• Facilitate technical calls with Engineering and Product to analyze production support issues

• Lead root cause analysis efforts to identify underlying problems, workarounds and/or strategic solutions

• Participate in critical incident response calls and serve as an escalation point for production issues

• Organize and manage communications to keep clients and client-facing support teams aware of production issues and resolutions

• Respond actively to service requests from client-facing support teams, operations, risk/control partners, etc.

• Help define improve incident management processes for our digital applications

Required Qualifications, Skills And Capabilities:

• BS/BA degree or equivalent experience

• 3+ years of hands-on experience in Production Support

• Experience with ServiceNow, Splunk, Grafana, Dynatrace.

• Working knowledge of production support role, incident, problem and change management.

• Excellent problem people management skills and execute measures to reduce repeat occurrence.

• Strong knowledge of relevant applications and development of life cycles

• Proven expertise in application development and support environment

• Understanding of Web and mobile applications.

• Understanding of risk controls and compliance to departmental and company-wide standards

Preferred Qualifications, Skills And Capabilities:

• Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work

• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

• Ability to run production incident conferences bridges

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Palo Alto,CA $91,200.00 - $132,000.00 / year