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JPMorgan Chase JPM Payments-Executive Director, Omnichannel Solutions in Apple Valley, California

Merchant Services is the global payment processing business for JPMorgan Chase & Co and the world's leading merchant acquirer with over $1+ trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

About the Team

Within Merchant Services, the Payments and Commerce Solutions team is responsible for building an evolving suite of new platforms, products and services that will power millions of businesses globally, from small businesses to large corporate clients. Coupled with J.P. Morgan's comprehensive banking capabilities and global reach, these innovative and commerce-oriented growth initiatives will continue to differentiate us from other banking and FinTech competitors.

The Head of Omnichannel Solutions will productize the solution for each relevant vertical.

Each vertical (retail, F&B, hospitality, groceries etc) has its own specificity in terms of shopper journeys, product requirements and partners. For example, DCC will not apply to F&B but will be paramount for high end luxury retail or lodging.

The Head of Omnichannel Solutions role is at the crossroads between product, sales and account management and will cover:

  • Define the relevant market, help sales define a commercial action plan.

  • Define all relevant shopper journeys for the verticals and coordinate with the Product team in order to assess the features needed to execute these journeys.

  • Coordinate with marketing to define the relevant sales pitches for the various verticals.

  • Train the sales on pitches and attend various merchant meetings in order to get the feedbacks on products and shopper journeys

  • Liaise with a large variety of POS (cash register) and ecomm engines partners in order to develop plugins throughout various verticals.

  • Supervise these integrations, make sure the integrated features will allow rich shopper journeys and manage the versioning of these plugins.

  • Define the set of value added services needed for the solution for various verticals (tax free, shopper rating, loyalty, charity, etc). Liaise with the partnership team to setup the partnerships. Liaise with the product team to integrate the partner's products into the omnichannel solution.


  • At least 10 + yrs. experience in payments industry

  • Requires good knowledge of operational merchant pain points and in-depth knowledge of merchant journeys. Good knowledge of the POS landscape is also required including outside of the US, with the critical thinking skills to comprehend and interpret emerging trends.

  • Exceptional people skills and the ability to develop strong working relationships at all levels of management, both internally and externally

  • You are able to analyze data and concisely translate that into actions and results

  • Knowledge sharing: Enable the rest of the organization to use all aspects of the product you are managing to the maximum, by passing on your knowledge on technical and commercial features

  • Commercial Guidance: Grasp commercial offers most effective for your market segment and guide the Sales team on their usage.

  • Working with other product managers, developments, new features, and bug fixes.

  • Global Perspective: Ability to work seamlessly with a global, multicultural team

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.