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JPMorgan Chase 55ip - Business Process Improvement Associate in Boston, Massachusetts

55ip Business Process Improvement Associate

This is a high-profile position which is instrumental in assisting/advising senior management and in coordinating the deployment of the firm resources to address strategic and tactical objectives. .

Key responsibilities include, but are not limited to:

  • Partner with 55ip teams across Distribution, Client & Trading Operations, Product Management, Research and Technology to understand priorities, issues, challenges and requirements and provide business operations support and establish best practices as needed.

  • Assist in designing processes, operating models and help document the policies, procedures and terms of reference supporting the 55ip business.

  • Help facilitate the development of program requirements, manage the interdependencies between cross-functional teams and programs, and coordinate activities required for delivery

  • Partner with project leads across all phases of a product development lifecycle including concept design, features, processes, controls development, build, testing, and launch readiness that facilitates an efficient and consistent approach

  • Provide an effective liaison between 55ip teams and various support groups (e.g. Compliance, Risk, Controls, Finance, Audit, HR) to manage both the day to day operations, and to define and help implement key initiatives for the business.

  • Work with auditors and internal control functions for the purposes of business reviews and exams.

  • Support the day to day operation of the businesses, including participating & representing 55ip Business Operations in governance forums and supporting control processes where needed.

  • Maintain tracking tools to manage open items, matters requiring escalation, deadlines, issues, and risks across various initiatives.

  • Prepare ad hoc analysis and presentations as needed on various elements of the business as needed

  • Prepare materials related to status updates and working group meetings

  • Support other team members to deliver on various initiatives.


  • 2-3 years of experience building out processes and managing cross functional projects that drive business impact

  • Exceptional organizational capabilities and attention to detail

  • Excellent written and verbal communication skills

  • Experience working cross-functionally and with control teams and processes

  • Proven ability to think critically with process improvement experience and a strong desire to drive efficiencies

  • Ability to execute and project manage multiple stakeholders and tight deadlines

  • Ability to foster cross-collaboration across various stakeholders with competing priorities

  • Outstanding ability to prioritize and quickly pivot to adapt to changing priorities

  • Prior financial services experience, ideally in an investment management context

  • Strong work ethic and a desire to work in fast-paced environment

  • Able to assist in defining and delivering to conclusion a strategic agenda across multiple groups

  • Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely

  • Must be a team player and deadline driven

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans