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JPMorgan Chase Markets Americas Regulatory Change Management and OLO BAU Transition Lead - ED in Brooklyn, New York

Role Summary

The Markets Legal and Regulatory Change Management (LRCM) function is responsible for mitigating the operational risk associated with regulatory change.

The function covers all Sales, Trading and Research businesses globally, split into regional coverage teams. It is part of the Markets Business Controls Management department, in the 1st Line of Defense (1LOD).

The LRCM function is closely linked to the Office of Legal Obligations, which has implemented a process that documents JPMC's obligations arising from material laws and regulatory requirements, and maps these to policies and procedures which support compliance with those requirements. In Q1 2022, the OLO program will transition to a steady state BAU.

This role is to lead the Markets LRCM team in New York, with coverage of North America and LATAM regulatory change, in addition to managing the transition of the Markets OLO team out of program mode and into a BAU steady state.

The role reports to the global Markets OLO and LRCM lead, based in London.

Responsibilities of the position include:

Regulatory Change Management

Markets Reg Change Management framework

  • Senior 1LOD contact & SME for Markets regulatory change matters in the North America and LATAM regions

  • Scope of team activities includes but is not limited to:

  • Reg Change horizon scanning, capture and impact assessment and validation of business changes necessary to demonstrate adherence, identified through a variety of governance forums, plus firm-wide, CIB and Markets-specific processes

  • Overseeing the development of materials for, and participating in, Reg Change governance meetings (including BCCs / BCFs) at a local, regional, global and business level

  • Maintaining an awareness of key business activity changes which will impact Reg Change assessments, such as NBIAs, LE strategy changes, Change Management events etc.

  • Maintaining SOPs and other framework documentation including Control Standards for Markets Regulatory Change Management

  • Representing Markets in working groups and other governance meetings for specific implementation projects

  • The incumbent will need to develop and maintain strong working relationships with key partners: Legal, Compliance, Finance, Risk, Operations, Office of Regulatory Affairs, Business Control Management, Business Management, Front Office (Sales / Trading / Research), and others

CIB LRCM process and North America & LATAM Country Reg Change Management

  • North America and LATAM regional lead for Markets as relates to CIB LRCM process.

  • Oversee the team's execution of reg change impact assessments and other activities as required within firm-wide and CIB LRCM framework, including weekly intake and triage process, in line with OLO program standards and business needs

  • The incumbent will need to develop subject matter expertise in their regions, including local business activities, applicability of rules and regulations, the local legal and regulatory framework, and connectivity to local Regulatory Change Forums

  • The team supports existing representatives of Markets businesses in discharging their responsibilities associated with local country Regulatory Change Forums in North America and LATAM

Markets Office of Legal Obligations BAU (OLO) Transition Manager

  • Manage the transition of OLO program activities from program mode with staff based in primary locations, to BAU mode with staff largely based in Buenos Aires and Bangalore

  • Maintain oversight of offshored / outsourced functions in BA and Bangalore

  • Develop and document team tools and processes to ensure sustainable and 'audit-ready' BAU operating model for all OLO program activities, including but not limited to:

  • Legal obligation impact assessment and mapping

  • Performer / Relier handshakes

  • Material Change reviews

  • Procedure gap remediation

  • Ensure team activities meet firm-wide OLO standards and are completed within defined SLAs

  • Develop evergreen model to ensure ELA database is kept up to date as a result of business changes - e.g. NBIA, Change Management and CORE reference data changes

  • Raise awareness within Markets line BCM team of the data contained within ELA and how it can be used to support BAU control manager activities

  • Lead the delivery of OLO Scope Expansion mapping (new jurisdictions) for Markets

  • Review and approval of obligation mapping in "MAA" role, as delegate of CORE Process Owner


  • Already hold position of Executive Director

  • Strong working knowledge of J.P. Morgan's Markets products and businesses

  • Significant experience in Business Controls, Business Management, Operational Risk, Compliance, Legal, Audit or similar function with coverage of Markets Sales / Trading business(es)

  • Knowledge of the North American and / or LATAM regulatory frameworks, including key regulators and regulations impacting Markets businesses would be beneficial

  • Prior experience of regulatory change management and / or the OLO program would be beneficial

  • Experience in managing geographically dispersed operational teams

  • Excellent project management skills and ability to instill structure, process and accountability to meet aggressive delivery targets, whilst maintaining quality standards

  • Comfortable partnering closely with related functions, at all levels, to ensure a coordinated and effective program

  • Strong organisational management skills, including competence in issue and conflict resolution

  • Outstanding listening and negotiation skills, as well as being a strong written and verbal communicator

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans