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JPMorgan Chase CIB_Client Service Implementations Associate in Chicago, Illinois


  • Build profiles and/or transmissions for Receivables Operations which includes providing coding specifications to Technology partners for development and testing.

  • Interfaces with internal service partners and the client to scope client needs and provides solutions to mitigate risk and/or errors

  • Implement, Manage and/or Support client solutions within specified timeframes working with internal and external clients

  • Provide support to team colleagues as required; may involve training.

  • May coordinate and manage internal and external parties to deliver the solution within the required timeline for the client.

  • Facilitate issue resolution, user acceptance testing, training, etc. related to the client implementation.

  • Understanding of technical systems to manage the client's implementations

  • Attend client meetings to review the project against the plan.

  • Identify risks and escalate them on time to minimize any problem for the client and/or business.

  • Accountability for Receivables Operations Implementation end to end process.

  • Provide off hour support on a rotating schedule

Skills required are advanced:

  • Strong verbal and written communication skills

  • Time management, organizational and planning skills

  • Analytical, Logical Thinking & Problem solving skills

  • Self-motivated

  • Strong behavioral skills - work well independently and within a team

  • Client relationship and presentation skills

  • Attention to detail

  • Client focused

Technical knowledge with the following:

  • Computer Science degree or minimum of 1 year work equivalent experience

  • PC/Workstation usage skills in a Windows environment are required

Knowledge required is preferred:

  • LOB knowledge

  • Business processes and procedures

  • Product knowledge

  • Knowledge of business software applications

Work schedule: Monday - Friday / 8am - 5pm with some flexibility on start and end time. Will be on call on a rotational basis for off-hour production support.

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans