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JPMorgan Chase JPM Payments-Commercial Card-Senior Product Manager-Salesforce, VP in Chicago, Illinois

The Salesforce Administrator is a key contributor on the team delivering against the following objectives:

  • Using Salesforce to manage accounts, contacts, tasks, leads, and opportunities to help Sales and Relationship Management Teams.

  • Solving product-related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.

  • Possessing a fundamental understanding of end-to-end customer experience integration and dependencies.

  • Integrating with other applications to exchange data from and to Salesforce.

  • Collaborating with stakeholders during the visioning and concept development of a product.

  • Developing and maintaining an appropriately prioritized backlog of user stories for implementation.

  • Developing appropriately detailed specifications for the product features so they are clearly understood by the development teams.

  • Representing the team in front of stakeholders and users.

  • Identify areas for efficiency across data domains, such as the elimination of duplicate data or platforms.

About You:

  • Desire to deliver cutting edge Salesforce solutions to solve business needs

  • Outstanding organizational skills, problem-solving and conflict-resolution abilities

  • Ability to influence and negotiate with others to deliver results

  • Demonstrated accountability and ability to prioritize, think and solve problems

  • Ability to be flexible, show initiative and respond quickly when situations change


  • BA/BS degree required

  • Minimum of 3 years' Experience implementing Salesforce solutions from start to finish, including the creation of business requirements and other formal documentation

  • Proven ability to understand Salesforce technology-based platforms (opportunities and limitations) enabling the incumbent of this position to help guide teams to solutions

  • Salesforce Administrator Certification preferred

  • Strong skills in Microsoft applications

  • Strong overall written and verbal communication skills

  • Experience driving results in a matrix management environment

  • Ability to be flexible, follow tight deadlines, organize, and prioritize work for self and others

  • Experience with Agile project methodology

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans