Job Information
JPMorgan Chase Senior Content Management Associate in Chicago, Illinois
Are you a creative thinker who enjoys creating new content strategies to help drive revenue and build brand recognition? You have found the right team.
As a Senior Content Management Associate in Commercial Banking Solutions, you will manage the accuracy and compliance of product sales materials, proposal and other miscellaneous content across multiple platforms that result in either new revenue or the successful retention of existing clients. You will be responsible for managing administrative functions within the team's Workfront instance which includes project details for content review cycles, uploading new or refreshed content to multiple content management systems and managing the team's mailbox. You must independently manage content management projects from start to finish, making sure that content is validated as accurate with the subject matter experts, compliant and positioned accurately within our content management system.
Job Responsibilities
Manage standard content for accuracy, readability and positioning by working with subject matter experts to update or enhance content used for client-facing documents (RFP, product sales materials and other miscellaneous content) across multiple content management systems
Manage content review cycles to ensure content is reviewed regularly and updated to maintain accuracy
Manage ad hoc, off cycle updates and corrections to content
Make decisions that require independent thought/action, but are guided by policies or established practices
Demonstrate advanced knowledge of assigned products and broad knowledge of all TS services products and processes
Work with subject matter experts to collaborate in the creation and management of content
Required Qualifications, Capabilities and Skills
Minimum of 2 years of experience with sales, implementation or support of treasury management or commercial card services or 2-5 years of technical, business or proposal writing experience and/or support of presentations or proposals preferably in banking/TS products. College degree (BA or BS) required
Content management experience required
Excellent business writing, communication, grammar, interpersonal and organizational skills are essential
Ability to interact, influence and communicate effectively with all levels of the organization
Intermediate to advanced Microsoft Word and PowerPoint proficiency required
High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and accepts accountability
Ability to work effectively and efficiently as a team member on multiple projects with tight deadlines with a proven ability as a self-starter, detail oriented, well organized and able to multi-task effectively.
Ability to develop and maintain a broad knowledge of TS products as well as the technology, equipment, operations processes and systems commonly used
Preferred Qualifications, Capabilities and Skills
Understand Workfront administration and reporting features
Project management skills a plus
In-depth knowledge of treasury services or commercial card products and services
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans