JPMorgan Chase Regulatory Operations and Oversight: Business Management and Integration Lead in Columbus, Ohio

Regulatory Operations, a division of CCB Operations provides critical operational services and oversight for key regulatory requirements across JP Morgan Chase. . Regulatory Operations (RO) consists of the following functions:

  • Tax Operations and Oversight

  • Credit Bureau Operations and Oversight

  • SCRA/MLA Operations and Oversight

  • ADA, Elder and Vulnerable, Firm Bankruptcy, UDAAP, Collections Litigation/Sworn Document and Card Fair Lending and TCPA Oversight.

Position Summary Overview

We are seeking an induvial to serve as the Business Management and Integration Lead for Regulatory Operations. This high profile role will work closely with the RO Leadership Team to formulate strategy, identify and implement horizontal integration and develop end to end change management and performance excellence processes leading to a culture of continuous improvement.

The individual must have a proven track record of superior problem-solving skills through previous experience in Program Management, Financial Controls, Business/ Priorities & Goals, Project and People Performance & Planning, Risk Avoidance & Mitigation, and Business Strategy & Growth. The individual must effectively partner and communicate with confidence and influence with other Business Management Leads, Project Management Offices, Technology, Finance, Procurement and Sourcing, Compliance, Audit, HR, etc.

Key responsibilities

  • Partner with the Senior Leadership Team and Directs in all areas of financial control management including planning, monthly forecasting and reporting, headcount planning and tracking, productivity tracking, run rate analysis, monitoring expenses, and cost recovery.

  • Drive standardization across processes and reporting. Suggest and implement controls to improve efficiency & accuracy of existing processes. Build and rollout new training efforts to address knowledge gaps.

  • Develop key MIS performance analytics and reporting.

  • Establish and manage governance forums including weekly staff, Steering Committee and Business Control meetings.

  • Evaluates partnerships with other Operations and firm-wide teams to ensure role clarity and good hand-offs, encouraging lessons learned and best practices sharing across teams.

  • Facilitates annual planning process to translate business strategies to multi-year goals and metrics.

  • Establishes common framework for communication, business reviews and reporting.

  • Embarks on multi-year activities to introduce and encourage adoption of a Continuous Improvement (CI) culture, including:

  • Idea generation for CI from all levels of the organization.

  • Front-line employees owning production reviews.

  • Assessment of maturity and progression for the CI culture.

  • Facilitates ongoing Audit and Compliance relationship to ensure insights are shared real-time around emerging risks or issues—so that risks and issues are business identified and managed proactively.

  • Develops a Change Management framework on both the people and process side.

  • Establishes Continuous Improvement/Readiness Support, including Inspection Readiness activities.

  • Manages centralized reporting and standard reporting practices – drives consistency, common platform (e.g., Tableau or other tools) for operational reporting, analysis of data – seeks to understand centralization opportunities.


  • Bachelor’s degree required. Advanced degree (MBA, Business Analytics) a plus.

  • At least 7 years of related experience (Program Management, Financial Management, Controls)

  • Ability to develop and implement comprehensive systems to solve organizational improvements

  • Independent self-starter with the ability to handle multiple priorities and produce successful results in a fast-paced environment; Proven ability to work under pressure and within an environment of rapidly changing priorities

  • Critical thinking ability; can understand all the information available, tie it all together and speak to it clearly and concisely

  • Established track record of delivery in complex environments

  • Excellent interpersonal skills with the ability to successfully engage and influence a broad range of individuals across various complex businesses and key support functions

  • Strong analytical, problem solving, critical thinking and decision making skills

  • Highly organized and detail oriented

  • Excellent verbal and written communication skills with the ability to present information in differing degrees of detail and form depending on the audience

  • Proven work experience influencing others (change management) to initiate a recommended course of action to solve a problem or increase efficiency

  • Must demonstrate a strong attention to detail with excellent organization skills.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.