JPMorgan Chase Jobs

We are looking for individuals with a passion for managing a team and the following skills:

As a Client Service Manager in the SERVICE MGMT you will be leading our Designated Program Coordinator and Client Application Support Teams, you will have ownership/accountability for achieving departmental performance goals related to cost, efficiency, workforce management, and client satisfaction. You will need to understand the vision and direction of the department and effectively communicate model that employees can emulate. You will be a thought leader and assist to cast a vision for the Support model of the future. Identify specific developmental opportunities for direct reports which will enable them to achieve the highest level of individual and team performance. Manage staff of up to 5+ direct reports with the total responsibility of up to 40+ employees, to achieve stated goals and motivate, mentor, and develop staff members.

Job Responsibilities:

• Develop and lead team of front line managers and Senior Analysts

• Lead by example and coach on key behaviors to drive results

• Resolve complex and escalated employee and customer problems and inquires

• Strong verbal and written communication skills

• Ability to influence internal and external business partners

• Recommend and implements enhancements to improve effectiveness and efficiency of services and systems

• Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets

• Participate in development of goals and execution of strategy

• Specialized functional or technical knowledge that allows for independent thought and action on important department activities

• Strong knowledge interpreting and analyzing data

• Expert experience using Windows Operating Systems and Microsoft Office tools

Required qualifications, capabilities, and skills

• Minimum of 7 years management experience strongly preferred (manager of managers)

• Experience in a large department or group within an Operations function strongly

• Must be willing to work in an environment that requires phone/email-based customer interaction

• Advanced proficiency with computer functions

• Bachelor's Degree

• Commercial Card experience strongly

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans