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JPMorgan Chase Loan Servicing Manager in Fort Worth, Texas

Commercial Term Lending (CTL) Loan Operations exists within Commercial Banking and provides various servicing functions for Loan Account Management, Billing & ARMs and Escrow/Tax. These functions include customer service inquiries, research requests, indices updates, reporting requests, billing updates, escrow processing, insurance processing, account reconciliations, quality control, and exception management. This position collaborates and partners with the CTL management/functional teams, 3rd party tax vendor, Legal and other functional support groups (Compliance, Audit, Finance, Technology etc.); Commercial Term Lending Business Partners; external clients and service vendors utilized to support the LOB.

  • Requires 5+ years' experience with commercial loan or residential loan servicing.

  • Must have experience reading and interpreting loan documentation or related analytical experience dealing with documentation.

  • High-level understanding of receivables and accruals within a loan servicing system.

  • Must be familiar with a variety of rate indices and be able to manually calculate interest based on the index and rate basis.

  • Must understand the difference between scheduled balance and simple interest.

  • Must understand rate caps, payment caps, floors, ceilings, margins, and look back days.

  • Understanding of year end reporting to include validation and correction of 1098 and annual statements.

  • Must have a working knowledge of tax issues, inclusive of delinquencies, tax sales, various taxes covering one parcel, legal descriptions.

  • Extensive experience managing high volume workflow and account assignments to be in compliance with required SLA.

  • Extensive experience in the approval and release of required agency forms submitted by client.

  • Proven ability to work independently using excellent judgment.

  • Must be a team oriented individual with excellent communication, interpersonal, and client service skills.

  • Must be highly organized with ability to manage multiple competing priorities simultaneously.

  • Intermediate Excel and PowerPoint knowledge.

  • Bachelor's degree from an accredited university recommended or equivalent work experience

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans