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JPMorgan Chase Oracle ICM - Site Reliability Engineer in Houston, Texas

As a Site Reliability Engineer (SRE), you'll help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you'll be focused on running better production applications and systems.

As an Oracle Incentive Compensation Management (ICM) Software Engineer: Site Reliability Engineer (SRE), you'll focus on stability while coordinating and working alongside the ICM Application Development Team to provide new functionality. Site Reliability Engineering (SRE) is both a practice and a role. SRE practices provide a client-centric and data-centric method for prioritizing functional change and reducing technical debt informed by: Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budget measures. Software Engineers (in the role) are dedicated to executing SRE practices, achieving SLOs, and striving continuously to improve operational efficiency using good engineering practices.

As an SRE practitioner, you'll ensure system design and deployments take into account scalability, reliability (e.g. single points of failure), fault isolation techniques and reliability patterns testing. You'll build, configure, and deploy telemetry that provides full visibility into system health, performance, and capacity. Increase level of sophistication for pre-event intelligence, event correlation, as well as auto-healing capabilities.You'll also seek to identify and eliminate Toil.


  • Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)

  • Troubleshoot priority incidents, facilitate blameless post-mortems

  • Work with development teams throughout the software life cycle ensuring sustainable software releases

  • Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions

  • Build and drive adoption for greater self-healing and resiliency patterns

  • Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands

  • Participate in the 24x7 support coverage as needed


  • Bachelor's degree or equivalent experience in a software engineering discipline

  • Mastery in at least two or more software languages (e.g. Python, Java, Go, etc.) with respect to designing, coding, testing, and software delivery

  • Adept in the development of automated tools, systems, and services in multiple technology domains

  • Advanced knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute, and storage systems)

  • Proficiency in service-level changes to a system and troubleshooting components

  • Strong knowledge of Oracle Database, Oracle Applications EBS, Oracle Cloud Fusion Incentive Compensation Management (ICM)

  • Proficiency in multiple modern programming languages; including: HTML / Cascading Style Sheets (CSS), Java, JavaScript, PL/SQL expertise

  • Strong knowledge of Oracle ICM Preferred (3rd-party) Vendors and payroll applications

  • At least 5 years of IT experience

  • 3+ years of experience with functional components of Oracle Fusion ICM as well as integrations: Oracle Core HR, ORC, Pay, Time & Absence

  • Strong knowledge of OA Framework, Java, PL / SQL, Shell, API's, Workflow, Fast Formulas, Interfaces, FTP protocols

Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans