JPMorgan Chase SAN/NAS Infrastructure Support Manager in Lewisville, Texas

Our Global Technology Infrastructure group is a team of innovators rewarded with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

As an experienced Infrastructure Support professional, you'll be making decisions of a global and strategic nature that impact our customers, clients, and businesses around the globe. Your expertise in analyzing complex systems, anticipating problems, and finding ways to mitigate risk, will be key in leading a high performing team to successfully provide first-class infrastructure service to our customers, clients, and businesses around the globe each and every day. By incorporating your knowledge of SAN and NAS Storage platforms, team management and infrastructure automation, you will affect change and lead development of innovative improvements and world-class practices. Your team will be responsible for driving operational stability and reliability in a Site Reliability Engineering (SRE) operating model, and they'll look to you to provide the technical leadership to move them forward. And while you will be part of a tight-knit team that shares your passion for technology, you'll also gain access the best minds in the business—both as part of the JPMorgan Chase & Co. global technology community, and through our partnerships with some of the most important tech firms in the world.


  • Develop and support routine operational activities with automation

  • Manage the Technical SAN and NAS Technical team

  • Plan and execute virtual migrations for storage infrastructure

  • Responsible for coaching and mentoring less experienced team members

  • Work closely with peer teams to deliver high availability and optimum performance for customers

This role requires a wide variety of strengths and capabilities, including:

  • Familiar with storage products - Storage Area Networks (SAN), Enterprise Storage Arrays, Network Attached Storage (NAS)

  • 5+ years distributed SAN/NAS operational experience running multiple storage technologies

  • Experience of other SAN/NAS functional roles to supplement operational experience

  • Intermediate knowledge of large scale Enterprise backup solutions

  • Ability to identify tactical quick wins, as well as strategic long term remediation options are both essential skills

  • Organized and self-reliant with proven track record in managing multiple deliverables

  • Solid verbal and written communication skills, and team working skills

  • Capable of acting as business liaison, translating business needs to technical requirements and providing point of contact to business and senior management during high impact incidents

  • Can manage large scale projects

  • Demonstrates leadership - self starter, self motivated, and require minimal supervision

  • Development Skill sets including: Python, Cloud frameworks, Angular, and a mindset for automation is a plus

  • Knowledgeable in Microsoft Windows, Sun Solaris, HP HPUX, IBM AIX, Linux

  • Advanced business continuity/resiliency knowledge

  • Must have a strong technology background to understand change requests and to recommend alternate solutions

Specific Storage Administration Expertise:

  • Advanced experience configuring, deploying, and supporting Netapp Products, EMC Products (ECS and Isilon), and Storage Tools

  • Intermediate experience configuring, deploying, and supporting EMC Celerra, EMC Atmos

  • 3+ years command line experience on NetApp filers

  • 3+ years experience in distributed storage environments.

  • 3+ years experience in an associated technology (Server, Networks)

  • Advanced knowledge/experience in creating and troubleshooting snapshot, snapmirror, snapvault, aggregates/qtrees/volumes, multi-protocol access, CIFS and NFS

  • Advanced experience of VMAX, HUS, SolidFire, ScaleIO, 3Par, XIV, along with associated HW based replication and point in time copy solutions.

  • Experience with Software Defined Storage is a bonus.

  • Advanced experience of vendor tools for managing, configuring, and troubleshooting (including performance)

  • Advanced experience with large switched fabric environment for Brocade & Cisco

  • In depth experience with storage management CLI’s: EMC Solutions Enabler, Cisco SANOS, Brocade FOS, & Software Defined Storage

  • Strong performance troubleshooting of EMC VMAX/FAST-VP utilizing EMC Unisphere

  • Expert understanding of how server behaviors and IO load patterns affect storage (LUN Q-Depth, multipathing, application IO size, etc…).

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.