JPMorgan Chase SAN/Storage Operations Engineer in Lewisville, Texas

Our Global Technology Infrastructure group is a team rewarded with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

As a member of the Sustained Engineering Technology Operations team, you'll play a big part in providing end to end infrastructure support that make it possible for us to provide service to our customers, clients, and businesses around the globe each and every day. In this role you'll call on your experience with enterprise storage technologies in a heterogeneous compute environment to deliver reliable infrastructure. As a team, you and your peers will be responsible for service improvements and driving operational stability and reliability in a Site Reliability Engineering (SRE) operating model. And while you will be part of a tight-knit team of professionals who share your passion for technology, you'll also gain access to the best minds in the business—both as part of the JPMorgan Chase & Co. global technology community, and through our partnerships with some of the most important tech firms in the world.


  • Participate in all aspects of the change process for refresh projects including: execution, workflow management, escalation, and planning.

  • Participate in major change events ensuring planning, pre-checks, and execution are addressed leading to successful events.

  • Provide documentation of processes involved with support duties and contribute to the knowledge database.

  • Develop and support routine operational activities with automation

  • Work closely with peer teams to deliver high availability and optimum performance for customers

  • Change execution during weekend shift which is where the highest volume of complex and time sensitive production change is executed.

This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience

  • Proficient in the following areas:

  • Technological, Organizational and/or Operational change management

  • Risk and Controls

  • Partnership and Influence

  • 5+ Years of Experience across the below disciplines:

  • Operating Systems: Redhat Enterprise Linux, HPUX

  • Volume Management: Linux LVM, VxVM, Oracle ASM

  • HA Cluster: VERITAS Cluster Services

  • SAN & NAS Technology, including identifying and diagnosing performance issues (read I/O stat, etc.)

  • Advanced experience of VMAX, HUS, SolidFire, ScaleIO, 3Par, XIV, along with associated HW based replication and point in time copy solutions.

  • Advanced experience with large switched fabric environment for Brocade & Cisco

  • In depth experience with storage management CLI’s: EMC Solutions Enabler, Cisco SANOS, Brocade FOS, & Software Defined Storage

  • Strong performance troubleshooting of EMC VMAX/FAST-VP utilizing EMC Unisphere

  • Expert understanding of how server behaviors and IO load patterns affect storage (LUN Q-Depth, multipathing, application IO size, etc…)

  • Configuration management tools: CF engine, Puppet.

  • Automation engine: Ansible

  • Scripting - Shell, Python or PERL

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.