JPMorgan Chase Business Relationship Manager III - Business Banking in Los Angeles, California
As a Business Relationship Manager (BRM) you will be helping to improve the lives of our clients and the well-being of their businesses through financial solutions, education and advice. The BRM manages a portfolio of business clients by building relationships and providing financial advice with a focus on client experience and risk management. Business Banking is looking for a BRM to develop new business and deepen existing relationships to position Chase as the primary bank for our clients.
Provide the best in client advice and service and develop the relationship to ensure a seamless client experience throughout Chase
Acquire, manage, and retain a portfolio of 60 - 70 business clients with annual revenue of $5 - $20 million; provide deposit and cash management solutions and manage credit opportunities up to approximately $15 million; provide support to branch-based BRMs on sizeable credit deals as needed
Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses; use knowledge of business, finance, banking, credit and risk management to identify, recommend and promote solutions that best serve the client and ensure the profitability of the portfolio; work within risk parameters that protect the bank. Partner with subject matter experts to ensure a positive client experience
Regularly conduct in-person calls with prospects, centers of influence (COIs), and existing clients at their places of business
Grow portfolio by prospecting for new clients and deepening relationships with existing clients; utilize extensive referral networks and centers of influence to independently identify and pursue potential new business clients, looking for ways to cultivate long-term, primary banking relationships
Identify the personal financial goals and needs of business clients; build collaborative relationships with partners across lines of business (Chase Wealth Management, Home Lending, Branch Teams) to connect clients with specialists who can help meet their financial needs
Protect the firm by following sound risk management protocols and adhering to regulatory requirements
Leverage established relationship development processes by identifying steps/strategies necessary to effectively maintain and build relationships with clients and prospects
Knowledge, Skills and Experience
5 to 7 years of experience in a business banking relationship management role or related business lending experience; direct in-person contact preferred
Bachelor's degree in Finance or related field, or equivalent work experience strongly preferred
Strong knowledge of deposit and cash management products and services
Strong knowledge of business credit underwriting with commercial credit training preferred
Strong communication skills with individuals at all levels, internally and externally
Able to build relationships with clients and internal partners and influence others to achieve desired outcomes
Use sound judgment to offer comprehensive and customized solutions that best meet client needs; able to identify and recommend appropriate alternatives when traditional solutions do not apply
Able to balance needs of clients with associated risks and interests of the firm
Able to manage multiple and competing priorities in pursuit of business objectives
Demonstrated ability to anticipate clients' issues, own problems on clients' behalf, and follow through with commitments
Knowledge of diverse types of businesses, industries, markets, financial and economic concepts
Strong current business network and active involvement in community organizations with demonstrated business acumen
Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint
Able to travel occasionally for key business meetings and training
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans