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JPMorgan Chase Corporate & Investment Bank - Control Manager for Credit Markets & Syndicate Front Office Businesses - Vice President in New York, New York

This role is within Business Control Management (CM) covering the North America Credit Markets & Syndicate Front Office Businesses. This is a team of risk and controls experts who are responsible for managing the end to end control environment for these businesses. The North America Credit CM team is part of a wider Markets CM team which reports into the CIB CFO as well as the Oversight and Control Office. J .P. Morgan's Credit Markets & Syndicate businesses offer clients a comprehensive set of market-making, structuring, syndication, and risk management capabilities across a full spectrum of asset classes.

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas:

1) Control design and expertise

2) Risks and controls identification/assessment

3) Control breaks and resolution

4) Control governance & reporting

  • Manage control-related activities, including risk and control self-assessments, risk event data occurrences, and new business initiatives and provide control related due diligence to business units to foster a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

  • Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions to drive consistent and rigorous operational risk practices and Control programs including control committees, risk mitigation, key risk indicators, control design, and effectiveness evaluation/testing

  • Help establish control governance and reporting to identify meaningful metrics to inform on health of operational risk and control environment; escalate control breaks based on key reporting indicators; and manage control committees and forums.

Key Responsibilities

Oversight and Governance

In partnership with Business Executives and core business support groups (Operations, Product Control, Compliance, Technology, Market Risk), drive business control forums, ensuring agenda, and materials effectively cover critical business operating risk.

This includes:

  • Identify and remediate control gaps

  • Review and implement key firm wide policies on behalf of the Business

  • Execute ad hoc / analytical requests / control deep dives/ projects / resiliency

Front Office supervision

  • Facilitate the execution of various Supervisory attestations

  • Develop, review, and implement Supervisory tools and Policies & procedures on Front Office Supervision

Regulatory, Audits and Compliance Testing

  • Preparing the business for controls audits and testing as well as assisting in business regulatory exams

  • Ensuring any issues and actions plans raised are thoroughly followed through

Operational Risk Management Framework (ORMF)

  • Timely identification, escalation and recording of operational errors

  • Review of incidents with key stakeholders to agree on root causes and delivery of appropriate remedial actions


  • Bachelor's degree or equivalent experience required

  • 5+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance preferred

  • Highly organized with strong attention to detail and an ability to manage multiple and competing deliverables

  • Communicate effectively and comfortably with senior management

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement


  • Business knowledge - ability to understand the business / knowledge of regulation surrounding business

  • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

  • Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills

  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

  • Process analysis / design acumen - ability to understand a process and associated risk to inform control design

  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

  • Understanding root cause / identifying control breaks

  • Developing timely and sustainable solutions

  • Analyze metrics for emerging risk

  • Implementation skills

  • Writing Action Plans, Procedures

  • Change Management

  • Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans