JPMorgan Chase Jobs

Job Information

JPMorgan Chase Lead UX Designer, VP in New York, New York

Job Description

Join a customer-obsessed team creating dynamic digital experiences for one of the largest financial institutions in the world. As a member of the Self-Service Account Management UX team, you'll use analytics and design thinking to build bold UI and create consistent and transparent designs that empower users to manage their own accounts quickly and easily. From setting up a user's online presence to offering reassuring support during a fraud incident, the JP Morgan Chase Self-Service team allows our customers to bank online with confidence.

As a Sr. Design Strategist Vice President, you will be responsible for developing holistic experience strategies and systems that reflect deep empathy for customers and provide scalable, integrated outcomes for our business. You will work closely with cross-functional leaders, using a variety of storytelling, visualization, and framing techniques to convey opportunities that will directly shape the development of our consumer facing products.

Responsibilities include:

  • Participate in a multi-disciplinary team of researchers, product designers, technologists and business experts to identify new opportunities that create value for customers in order to achieve shared goals

  • Create visual artifacts that capture insights, convey ideas, and inspire new thinking

  • Advocate for a human centered design process and take the lead in developing mindsets/ personas, Jobs to be done, end to end journeys, service blueprints, prototypes, and strategic frameworks

  • Synthesize disparate inputs from user research, competitor analysis, business requirements and data into compelling opportunities and visions

  • Plan and facilitate design thinking workshops

  • Develop, scope and lead design strategy initiatives collaboratively with internal partners including Digital and the Consumer and Community Bank business

  • Work hands-on with internal teams, to deliver inspiring and actionable designs/concepts/frameworks that consider customer desirability, technical feasibility and business needs

  • Effectively communicate to socialize, garner support for deliverables, influence road maps and build consensus among stakeholders with diverse needs


  • 7+ years of experience with user experience, service design, design thinking and/or design research.

  • Experience in using a diverse set of methods & tools drawn from different functions, including (not limited to) Behavioral Design, Futurism, Interaction Design, Graphic Design, Service Design, Data Visualization, Strategy, Psychology, Ethnography, Human Centered Design, Systems Thinking

  • Adept and empathetic human-centered designer, creative thinker and thought leader, who can conceive and articulate service experiences that consider physical and digital interactions - with a portfolio that includes a breadth of work

  • Ability to synthesize complex, interdependent, and sometimes competing needs

  • Excellent verbal and written communication skills, including the ability to clearly and effectively present concepts and justify design decisions

  • Can work independently with intelligent initiative, and collaborate easily and productively with teams.

  • Awareness and practical understanding of current technologies and their application and relevance to digital experiences

  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment

  • BFA or BA in related field

To be considered for this position, you must have a portfolio available for review.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans