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JPMorgan Chase Lending Innovation Product Owner - Vice President in New York, New York

Job Description

Card Installments is a product group within Lending Innovation that seeks to build capabilities that enable customers to Buy-Now-Pay-Later at various stages in their purchasing journey leveraging the existing available credit endowed to them by their card products. Card Installments is a strategic area, with a multi-year roadmap including the build and launch of new products with new and existing partners as well as enhancements to existing in-market capabilities.

The Vice President in this role will sit on the Partner Integration area product team and be responsible for cultivating new partner relationships, aligning on external partner product strategy and roadmap, building out high level product requirements, and coordinating execution of product deliverables across the other area product groups within Card Installments.


  • Serve as the product expert during the corporate development lifecycle from pitch to contract signing

  • Co-develop product strategy and roadmap with Area Product Owner, key stakeholders, and external partners.

  • Facilitate product discovery and requirement building with external and internal partners

  • Conduct or coordinate research on market trends, competitive insights, to inform product design

  • Maintain an ongoing deep knowledge and documentation of customer and user experience journeys on external partner digital platforms

  • Drive commitment for critical dependencies - including facilitating elaboration sessions, helping to secure resources, ensuring sprint alignment, etc.

  • Identify, coordinate and sequence dependencies on other product teams; Help remove impediments for the team

  • Respect, value and promote diversity, equity and inclusion

What We're Looking For:

  • Familiarity with Buy-Now-Pay-Later solutions (at a minimum as a user)

  • 5+ years of product management, consulting, corporate development, or relevant experience

  • Experience with relationship and/or partner management

  • Ability to map existing business processes and identify opportunities to optimize them

  • Experience with Agile product development techniques, principles and practices, specifically supporting a large product organization

  • Comfortable discussing Application Programming Interface (API) solutions

  • Ability to write User Stories and Acceptance Criteria to provide technology partners with clear guidance to develop iteratively

  • Utilizes a customer centric mindset when applying research and designed based solutions

  • Capable of adjusting and reacting to evolving business priorities

  • Committed to building partnerships to drive alignment and finalize key decisions to achieve desired outcomes

  • Effective written and verbal communicator with excellent reasoning, organizational and presentation skills

  • Proficient with the Microsoft Office suite, Atlassian tools, Confluence and JIRA, and Adobe

Ideal candidates are:

  • Intellectually curious, have a customer-first mindset, and passion for building new and innovative digital products

  • Inclusive: We provide value to customers across all segments regardless of age, wealth, and financial literacy

  • Champions of customer experience across all user interactions, with particular focus on delivering simple/elegant digital solutions

  • Excellent team players with ability to collaborate with functional areas to drive successful and timely project execution

  • Results-oriented, with strong communication skills

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans