JPMorgan Chase VP, Digital Product Manager in New York, New York
Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
Chase is seeking a highly effective and innovative VP, Digital Product Manager to help build out the activation experience for the digital account opening experience. In this role, the candidate will drive Chase’s evolving online and mobile experience so that customers can set up their products and services easily from the convenience of wherever they are and however they choose. This team will partner with multiple business lines to include, but not limited to, Business Banking, Consumer and Card in order to ensure a consistent Chase experience. Collaboration with other business, design and engineering product owners, as well as other cross-functional support groups will be required to develop a unified, comprehensive, and compliant customer experience.
The ideal candidate understands the broader digital financial services landscape and is able to identify and tangibly bring to the life the evolution of the digital account opening experience. Comprehensive understanding of product management and its specific role as the end-to-end owner is critical. He or she must quickly ramp-up on existing work and quickly develop an ever-evolving roadmap to drive business objectives forward as well as keep Chase on the leading edge of the rapidly changing digital landscape. This role will specifically require a deep sense of teamwork and walls-down approach in order to succeed.
Candidates should have excellent written and oral communication skills, a strong sense of purpose and urgency in delivering a successful product, technically knowledgeable to translate into business requirements, strong interpersonal skills, as well as a passion for digital financial services. The successful candidate will be a strategic thinker, a respected strong voice, and a go-getter who organically looks at processes and problems with a sleeves rolled-up mentality to collaboratively solve them.
Serve as digital product owner of activation within the digital account opening experience
Work with partner teams to build out the customer experience, create feature requirements, prioritize backlog, identify and solve potential roadblocks, and manage the evolution of their focus area
Engage with cross-functional partners across the organization to lead, align, and maintain productive partnerships throughout the lifecycle
Collaborate with the broader internal team to ensure a seamless and consistent digital account opening experience
Lead customer research to continually vet and develop the CX with a customer first focus
Track and monitor industry developments and how it impacts Chase and Chase products
Identify ongoing gaps, optimizations and future opportunities for the product and capabilities needed for effective evolution of digital account opening
Engage closely with the engineering and cross-functional stakeholders to define a roadmap that meets business and consumer needs, while meeting critical deadlines and budget constraints
Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs.
Responsible for driving plans to execution, deployment, and refinement
8+ years of product owner or product manager experience as well as record of personal leadership;
Strong experience working heavily with cross-functional partners on a daily basis and leveraging those relationships for excellent work product;
Expertise in defining and building out product roadmap;
Passionate and vocal, balanced with a willingness to learn and collaborate;
Experience with bringing together cross functional teams and leading successful execution;
Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions;
Structured thinker, effective communicator with excellent written communication skills;
Ability to prioritize projects and efforts according to business need and industry trends;
Familiarity with the business services and offerings associated with Chase;
Ability to influence people at all levels across a broad variety of job functions;
Demonstrated ability to manage tight delivery timelines and calmness under intense pressure;
Commitment and self-motivation suitable to a start-up team;
Demonstrable experience working in financial services, retail banking, digital payments, e/m-commerce, online and mobile platforms, etc.
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.