Job Information
JPMorgan Chase Martech Strategy and Enablement-Vice President in Newark, Delaware
The Martech Strategy and Enablement Lead will partner with marketing and product leaders across all of JPMorgan Chase & Co. ("the firm") to help execute a Martech streamlining plan across the organization to deliver exceptional experiences to our customers and employees.
As a Marketing Strategy VP on the Martech team you will report to the Head of Martech Strategy and Enablement within the centralized JPMC marketing organization and will support the Chase, J.P. Morgan, and corporate brands. You will need to understand the current state of the Martech ecosystem and guide the target state Martech vision across key functions and lines of businesses (LOBs), to deliver differentiated omni channel experiences for our customers. This key strategic role requires a unique blend of business, technology, and influential leadership to guide intended results across a highly matrixed organization. You will be instrumental in creating a streamlined intake and prioritization process of Martech capabilities for our marketing organization and will support the creation of omni-channel operating model.
Job Responsibilities:
"Own" Martech enablement backlog, starting with Workflows across Line of Business (LOBs), to enable Martech at scale.
Partner with product teams in development of cross-functional roadmaps for new Martech capabilities, new channel capabilities, etc.; organizing governance and leading necessary cadences to drive towards common goals on mutually agreed timelines and overseeing execution.
Assist in the creation of omni-channel journeys operating model and governance paradigms for cross-LOB customer centric journeys.
Engage with senior leaders across the firm to provide actionable insights and executive reporting.
Scope problems, identify major issues and actionable opportunities, design solutions and quantify potential bottom-line impact.
Establish and maintain strong working relationships with other project workstream leads, business stakeholders, Technology, Operations, peers, subject matter experts and others.
Work closely with Risk & Controls to ensure we are operating in a sound environment to protect our customers, employees 'and the Firm.
Required qualifications, skills and capabilities:
6+ years of marketing or equivalent experience, with expertise in marketing, product and/or innovation
Experience in driving marketing/digital transformation and change management within a large organization.
Ability to develop strong partnerships, be recognized as a team player and work well collaboratively.
Strong analytical, problem solving and planning skills.
High energy, solutions oriented individual with the ability to manage multiple initiatives simultaneously, working well under pressure with tight deadlines.
A curious and analytical thinker, with the ability to take data, distill it, and use it to develop and drive enablement strategies.
Excellent written and oral communication skills and highly proficient in Microsoft Suite (Excel, PowerPoint, Word)
Preferred qualifications, skills and capabilities
Consulting or financial services industry experience
Ability to advocate for customer experience - champion consistent and seamless user experiences across all assets and channels.
Develop strong collaboration and partnership between many cross-functional teams including design, research, digital, creative, technology, execution, and various stakeholders.
Be skilled at process, intake tools, reporting, agility and storytelling.
Experience with Gen AI use case enablement in marketing.
**Please note, we are back in the office in a hybrid model (3 days a week) we will not consider 100% remote or other locations if not listed on this requisition
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans