JPMorgan Chase Network Development Representative in Philadelphia, Pennsylvania
JOB SUMMARY: The Network Development Representative (Inside Sales) position is ideal for a candidate who is willing and able to learn and grow in a fast-paced environment. This position will be responsible for supporting the company's efforts to increase healthcare provider adoption by enrolling providers for electronic payment and remittance advice processing via the InstaMed network. The Associate will be required to manage customers' expectations and experience in a way that results in high customer satisfaction, maintain frequent voice and email contact with customers, and be required to maintain strong working relationships with other departments within InstaMed. Superior customer contact skills and a strong attention to detail are required.
• Conduct provider outreach through marketing campaigns on behalf of InstaMed's payer partners
• Communicate effectively with healthcare providers regarding the benefits of converting from paper to electronic payments
• Facilitate provider enrollment, including quality control/analysis of enrollment data to ensure 100% accuracy of captured information
• Deliver an enrollment experience which promotes product understanding and customer satisfaction
• Respond to direct customer inquiries in an expeditious and professional manner
• Submit high quality solutions for development of knowledge base
• Any other duties as applicable to the position
Strong customer contact skills
Outstanding attention to detail
Proficiency in all aspects of Microsoft Office
Tenacious, outgoing and highly motivated to reach out to provider prospects
Collaborative work style
Ability to seek out and apply new technical and healthcare industry knowledge quickly
Strong ability to present and effectively communicate usage of products
Sound judgment in setting customer expectations and managing sensitive customer situations
Excellent organizational skills in managing multiple provider adoption campaigns simultaneously
Excellent oral and written communication skills - people person
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans