JPMorgan Chase Business Relationship Manager I - Business Banking - Phoenix AZ in Phoenix, Arizona
As a Business Relationship Manager (BRM), you'll be helping to improve the lives of our clients and the well-being of their businesses through financial solutions, education, and advice. The BRM manages a portfolio of business clients by building relationships and providing financial advice with a focus on client experience and risk management. Business Banking is looking for a BRM to develop new business and deepen existing relationships to position Chase as the primary bank for our clients.
Responsibilities (in order of importance):
Provide the best in client advice and service while developing the relationship to ensure a seamless client experience throughout Chase
Acquire, manage, and retain a portfolio of 70 - 90 business clients with annual revenue of $1 - $5 million for your assigned branches; provide deposit and cash management solutions and manage credit opportunities up to approximately $500,000
Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses. Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio. Work within risk parameters that protect the bank. Seek out expertise of others to enhance existing knowledge and ensure a positive client experience
Regularly conduct in-person calls with prospects, centers of influence (COIs), and existing clients at their places of business
Identify and pursue potential new business clients, looking for ways to cultivate long-term, primary banking relationships
Identify the personal financial goals and needs of business clients; build collaborative relationships with partners across lines of business (Chase Wealth Management, Home Lending, Branch Teams) to connect clients with specialists who can help meet their financial needs
Provide leadership by actively supporting your assigned branches
Protect the firm by following sound risk management protocols and adhering to regulatory requirements
Follow a disciplined relationship development process by identifying steps/strategies necessary to effectively maintain and build relationships with clients and prospects. Regularly review processes and strategies with manager, making adjustments as needed
1-3 years of experience in a business banking relationship management role or related business lending experience; direct in-person contact preferred
Bachelor's degree in Finance or related field or equivalent work experience strongly preferred
Understanding of core business products and services
General business experience and knowledge of business credit
Strong communication skills with individuals at all levels, internally and externally
Ability to build relationships with clients and internal partners
Ability to recognize an issue or problem and determine when to escalate or handle independently
Ability to balance needs of clients with associated risks and interests of the firm
Ability to determine and balance priorities on a daily basis to achieve business objectives
Demonstrated ability to own problems on clients' behalf and follow through with commitment
Understanding of general business practices and how business needs vary by industry/market
Strong current business network preferred
Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint
Ability to travel occasionally for key business meetings and training
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans