JPMorgan Chase Jobs

This is a dynamic environment; we are looking for someone who is self-motivated, with attention to detail.

As a Account Manager in the AMS MGMT & Support department. You will oversees the day-to-day operations of a team of employees responsible for the execution of maintenance activities for the Merchant Service line of business. Your top priority is to manage production with quality balance, while creating a positive environment for team members and serves as an escalation point for employees while also assisting with complex issue resolution. You are primarily focused on front line supervision; employee coaching, assisting upper-level management with research of escalated issues & execution of defined operational objectives & reporting. You are responsible for the team's performance in the overall setup process: expediting & conducting the quality maintenance setup for merchant accounts. .

Job Responsibilities

• Monitor account specialist activities and key performance indicators

• Coach and develop specialists for continuous skill refinement through various mediums to isolate individual employee performance improvement needs and administer the appropriate training/actions to yield the intended performance results

• Analyze operational performance to capture developing trends and recommend process improvement solutions to continuously enhance operational productivity and uplift efficiency

• Leverage resources to monitor case aging, case-type patterns and isolate developing trends to identify opportunities for process and/or procedural changes to increase productivity

• Liaise with other departments on projects as assigned and/or workflow processes that exist between groups, to ensure the AMS is represented and to maintain procedural flow that functions homogeneously for all groups, and to ensure regulatory compliance issues are adequately addressed

• Assist with escalations and assist internal customers with questions and/or general support needs

• Participate in all hiring and performance management activities pertaining to the team

• Administer corrective disciplinary action as necessary to address unacceptable performance behaviors/incidents

• Support business initiatives, inclusive of representing department in strategic system enhancement projects

Required qualifications, capabilities, and skills :

• Advanced analytical skills with the ability to adapt quickly to change

• Critical thinking, problem solving, and interpersonal skills

• Ability to influence employee morale

• Ability to multi-task and be self-directed

• Excellent communication skills (verbal and in writing)

• Ability to provide professional and interpersonal communication when interacting with others

• Proficient in MS Office (Excel, PowerPoint, Word)

Preferred qualifications, capabilities, and skills :

• Minimum of 3 years of experience in customer service, operations, treasury, sales or portfolio management

• Demonstrated leadership experience (directly managing staff)

• Experience in supporting operational process changes and system enhancements

• Must be willing to support after-hour (evenings/weekends) account escalations as necessary

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans