JPMorgan Chase Applications Support Analyst in Plano, Texas

When you work at JPMorgan Chase & Company , you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you.

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the customer experience of award winning tools and services that deliver cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

•Manage activities related to maintenance of the application systems that are running the daily operation of the firm

•Perform root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members

•Level-2 Troubleshooting Applications / Infrastructure issues within benchmarked SLA’s

•Promptly respond to application alerts and issues

•Collaborate with Level1, Level 3 App Dev and/ or engineering teams when issues arise that requires additional support

•Has knowledge in Middleware (Tomcat) deployment & troubleshooting

•Manage production infrastructure (servers/network) and maintenance periods.

•Ensure back-up and recovery strategies are in place and effective by executing Disaster Recovery planning and testing.

•Knowledge of SFTP, HTTPS and MFT transmissions and govern SSL Certificate Renewal process

•Articulate the business value and impact of advanced technical and non-technical information.

•Responsible and accountable for providing information for audit controls and IT Risk agenda.

•Implement, measure, and improve all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment

•Coach and mentor less experienced team members


  • SQL (any dialect)

  • SQL Server, Oracle

  • .NET / SSIS

  • Java

  • Knowledge of any scheduler (Autosys/Control-M)

  • Basic understanding of ETL technologies for supporting data extraction, loading and transformation

  • Unix / Linux background preferred

Desired background

  • Application support or Application development background with related degree(s)

  • Understanding, designing and implementing proactive systems monitoring and health checks

  • Prior experience in Production Support and related activities

  • Incident management life cycle skills and experience

  • Experience developing system metrics and stability reporting

  • Knowledge in Problem and Change Management processes and tools

  • Excellent written and verbal communication skills within various levels of an organization

  • Ability to influence and lead technical conversations within other IT groups to guide problems

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.