JPMorgan Chase Merchant Services - Agile Scrum Master, VP in Plano, Texas

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan and Chase brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients.

Chase Merchant Services is the global payment acceptance and merchant acquiring business of JPMorgan Chase & Co. Merchant Services is a leading provider of payment, fraud management and data proprietary platforms provide integrated commerce solutions for all major credit and debit card payments as well as mobile payments. Merchant Services has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies.

The Agile Scrum Master is responsible of guiding one or multiple scrum teams to deliver Non IT journeys to radically improve customer delivery and satisfaction. As an experienced Certified Scrum Master in our Merchant Services Group, your mission is to help lead our teams into an innovator’s mindset toward creating next-level solutions that improve the way our business is run. Your deep knowledge of design, Lean, piloting, Agile, fast delivery and escalating results will help teams to embrace new ways of working. Your expertise in business domains will be counted on to set strategic direction and solve complex and mission critical problems, internally and externally.


  • Setup Agile ways of working across Merchant services (e.g. ceremonies, tools, metrics)

  • Orchestrate community of scrum masters (e.g., scrum of scrums)

  • Develop end-to-end delivery plan (including internal and external dependencies)

  • Support one of the product areas in addition to role at garage level

  • Technical Scrum Master Responsibilities

  • Guiding teams toward a customer obsessed focused and delivery

  • Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers

  • Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization

  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving

  • Facilitating getting the work done without coercion, assigning, or dictating the work, as well as facilitating discussion, decision making, and conflict resolution

  • Assisting with internal and external communication, improving transparency, and radiating information

  • Providing all support to the team using a servant leadership style whenever possible, and leading by example

  • Lead and support Agile fundamentals, adoption and promoting delivery of business value

  • Teach and Coach Agile practices and values within the organization to ensure Cultural Change Leadership within the teams and direct environment (Values & Beliefs)

  • Promotes Agile practices across all levels of organization to ensure team effectiveness and delivery specially process enablers (risk, compliance, Demand Management, metrics, reporting)

  • Influence change that increases team performance at a sustainable pace

  • Proactively identify, understand and address impediments caused by current ways of working

  • Utilize broader experiences and adoption patterns, the Lean/Agile Coach helps the organization and (often multiple) Agile Teams adopt and progress in a feasible way

  • Ensure the Product Owner knows how to arrange the Product Backlog to maximize value and teach techniques for effective Product Backlog management

  • 5+ years working in an agile environment as Certified Scrum Master

  • Excellent understanding of process improvement and servicing methodologies

  • Strong customer focus, excellent problem solving and analytical skills.

  • Experience of testing/piloting definition, integration, scalability and adoption methodologies

  • Advanced knowledge of architecture, design and business processes (eg. Lean)

  • Keen understanding of financial control and budget management to build business cases and follow up to confirm and measure value

  • 4+ years of experience teaching agile delivery frameworks (Scrum, Kanban, XP, etc.)

  • Highly skilled facilitation and teaching capabilities to handle small (<10 people) to large (<40 people) workshops and/or trainings

  • Servant Leader – Must be able to garner respect from individuals/teams and be willing to get their hands dirty to get the job

  • Communicative and Social – Must be able to communicate well with teams, larger practitioner community and Agile thought leaders internally and externally

  • Facilitative – Must be able to lead and demonstrate value-add principles to a team

  • Assertive – Must be able to ensure Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls

  • Situationally Aware – Must be the first to notice differences and issues as they arise, coach the team to resolve internally and if necessary involve management

  • Enthusiastic Engagement– Must be high-energy and be a source for motivation/inspiration for individuals and teams looking for support and guidance

  • Conflict Resolution – Must be able to facilitate discussion and drive alternatives or different approaches

  • Attitude of Empowerment – Must be able to lead teams to self-organization

  • Attitude of Transparency – Must desire to bring disclosure and transparency to the business about development and grow business trust

  • Certification in agile delivery frameworks (desired), agile coaching (preferred), agile training (desired)

The position represents an excellent opportunity for candidates to:

  • Support Agile practices and frameworks in a highly dynamic payments’ industry

  • Have visibility to the priorities of the business as well as key challenges

  • Be respected as a thought partner to business leaders on a transformation environment

  • Contribute on the execution of Customer’s critical journeys

  • Use experiences and best practices to manage, create, and lead new ways of working

  • Influence others to pursue opportunities, implement a recommended course of action, or accept recommendations/ideas

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.