JPMorgan Chase Merchant Services - Professional Services Manager, Fraud - Associate in Plano, Texas

JPMorgan Chase & Co . is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

Our National Implementations Fraud Team is looking to add a Professional Services Manager (Fraud) focused on enhancing the GTM and customer engagement for our fraud mitigation service.

Our team’s mission is simple: protect customer data & mitigate transaction fraud.

The Professional Services Manager (Fraud) will focus on driving the success of our Fraud mitigation platform. The role will support customer sell-in activities and will be responsible for working with our customers to optimize the solution once deployed. The candidate will be customer facing and part of an operations team defining the next generation of security solutions for our merchants.

The Professional Services Manager (Fraud) is a mid-level position and the candidate must have an understanding of product development and management functions, as well as solid knowledge of industry practices. This candidate must also possess the skills to think outside the box and identify fraud patterns to report to merchant leadership.

Responsibilities:

  • Responsible for ensuring comprehensive and holistic requirements including but not limited to;

  • Business perspective – addressing market/merchant needs, capturing additional opportunities for Merchant Services and providing vigilant ROI

  • Technical perspective – ensuring proper integration with internal systems, efficient processing flow, future/forward thinking for integration and upgrade methodologies.

  • Understand and explain from a technical perspective existing functionality, as well as future requirements, related to the assigned product(s)

  • Establish, enhance or distinguish product placement within competitive landscape.

  • Manage all incoming requests and provide data needed to build new products or enhance existing products

  • Perform research and determine source of product issues. Work with appropriate resources to ensure timely an accurate resolution

  • Investigate anomalies in the data leading to risk and providing communication to the client informing them of the discovery including possible solutions derived from data analysis.

  • Provide sales demonstrations to clients interested in our solution while tracking opportunities through a sales pipeline.

  • Ability to manage a project in lieu of a project manager assignment, in some instances

  • Create and update processes, to include but not limited to, Standard Operating Procedures (SOP’s), process maps, visual aids and product checklists.

  • Partner with outside groups within the organization to achieve success in the onboarding and servicing of a merchant.

  • Develop business plans, product marketing strategy, and forecasts for assigned product(s) or product line(s)

  • Bachelor's degree in business, computer science or related field

  • Minimum of 3-4 years of experience with technical concepts and working with technical staff is preferred

  • Familiarity with technology concepts and systems applied to the assigned products (Point of Sale, Gateway, Front-end processing, Back-end settlement systems, reporting tools, etc.)

  • Manage multiple projects at once, meeting deadlines

  • Understanding of marketing and product positioning

  • Understanding of basic negotiation skills and the ability to sell

  • Able to read specs, traces and understand file formats

  • Interact effectively and positively with all levels of personnel, partners and vendors

  • Continually learn and evolve to meet the current needs of the end user

  • Strong, detail‐oriented skills for planning and organizing

  • Ability to apply analytical processes in researching and resolving issues

  • Skill in understanding customer needs and providing quality customer service

  • Ability to handle conflict well and work efficiently in stressful situations

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.