JPMorgan Chase Merchant Services - Relationship Manager - Plano, TX in Plano, Texas

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

Job Description:

As a JPMorgan Merchant Services Relationship Manager, you will retain, manage and expand client/bank relationships across all channels (Commercial Bank “CB”). You will manage a portfolio of strategically assigned accounts while maintaining strong relationships with key decision-makers within JPMC, assigned client accounts, and the industry, in order to ensure retention of all firm based accounts. You will also act as a Merchant Acquiring consultant to assigned clients, while making efforts to increase revenue through cross-selling company products and services. Additionally, you will negotiate client contracts, engage in project management responsibilities, and be responsible for the accurate budgeting of the assigned client portfolio.

Key Responsibilities:

  • Directs the management of all account relationships within an assigned portfolio, through both written and verbal communication channels

  • Negotiates contracts needed to meet retention and consulting goals

  • Manages assigned portfolio including regular status reporting and ongoing maintenance of the portfolio database system used to measure performance and/or results

  • Acts as consultant for clients, providing alternative solutions and options

  • Monitors and analyzes financial consequences of chosen methods and works with clients to minimize their costs in this area

  • Identifies improvements to existing systems/products and opportunities for new products and services

  • Sells value-added products or services to existing accounts

  • Works with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems

  • Identifies and implements processes to reduce companies operating expense

  • Some travel required

  • Basic Qualifications:

  • Bachelor's degree in Business Administration, Accounting, Marketing or other related field preferred and or ( 5-10 ) years of Payments Industry experience.

  • Knowledge of Merchant Acquiring, specifically in relationship management.

  • Knowledge of Merchant Acquiring industry and procedures

  • Proficient with MS Office Suite with a high emphasis in Excel and other business related database programs, i.e. Salesforce

  • Strong written, presentation, contract negotiation, organizational, and communication skills

  • Ability to enhance revenue and market share through effective use of relationship management and sales skills

  • Strong analytical and research skills as it relates to problem solving

  • Strong client relationship management building skills

  • Strong budgeting and mathematical background

  • Comfortable in dealing with C-Level executives

  • Some travel required/Travel as needed

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.