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JPMorgan Chase Operations Support Lead - Digital Test Environments in Plano, Texas

As an experienced member of our Software Engineering Group we look first and foremost for people who are passionate around solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment—one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally

As the Operations Support Lead for the Digital Test Environments you will be focused on maintaining stability across the test environments resulting in Digital products/features to be thoroughly tested before deploying them into production. An SRE mindset is required to allow success with delivering a stable testing environment for the Digital application developers and testers.

Key responsibilities shall include but not be limited to:

  • Drive critical testing incidents to resolution.

  • Troubleshoot technical issues or escalate and work with appropriate technology teams to provide solutions.

  • Facilitate blameless post-mortems and ensure permanent closure of incidents.

  • Perform root cause analysis and provide solutions.

  • Conduct call facilitation, coordination and communications during critical incident situations.

  • Design, code, test and deliver software to automate manual operational work.

  • Identify application patterns and analytics in support of better service level objectives.

  • Design and implement automated change management and release management solutions.

  • Provide end to end view of issues for objectivity.

  • Coach and manage teams as applicable.

  • Participate in the 24x7 support coverage as needed.

  • Update and utilize runbooks for product flows that will be tested against the Digital Test environment

  • Aggressively respond to service requests from Application Development teams, Client facing support teams, Operations, Risk/control partners, etc

  • Diligently work to solve incidents impacting the test environments within SLA and participate in improvement plans

  • Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the situation

  • Coordinate and participate in chronic issue coordination

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience

  • Minimum of 6 years Operational Support Experience

  • Minimum of 4 years software development experience in one or more of: Java,Python,Perl

  • Experience with troubleshooting complex problems

  • Experience with automating manual operational work

  • Experience with managing shared services

  • Experience with designing and implementing secured and resilient solutions

  • Experience with designing and implementing software capacity management solutions and scaling for performance

  • Experience with gathering appropriate telemetry for a shared services

  • Expertise in working in partnership with colleagues throughout the firm, and collaborative teams to achieve common goals

  • Experience in fostering and growing a strong engineering culture in an agile and SRE environment.

  • Strong background in Linux/Unix Administration

  • Experience with automation/configuration management.

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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