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JPMorgan Chase Payment Lifecycle Associate I in Plano, Texas

About this role:

The focus of this position is to help the team support the management and execution of projects, reporting analysis, assignments and tasks within Pricing & Billing, Merchant Adjustments and Payment Brand Registrations . This business analysis role will be part of the Merchant Services Operations Pricing and Billing COE team reporting to the Pricing and Billing COE Manager and working across multiple matrixed business disciplines to proactively manage issues and remove barriers to the timely completion and closure of pricing, billing and adjustment related activities.

The candidate is expected to participate in project activities surrounding new quality validation exercises, help document process and procedures and effectively resolve issues as they arise. The candidate will need to use analytical skills to help research issues and to solve business problems with common business tools such as Microsoft Office Suite, SharePoint, Cognos, etc. It will be a plus if the candidate has the ability to design macros, Access databases, etc.

The candidate is expected to operate independently with a very high energy level. Demonstrating executive & mature presence and acting with a sense of urgency will be expected in almost all situations. The business operations and technology processes underlying the organization are largely state of the art. For this role, the candidate should aspire to help the operations attain state of the art status for Pricing and Billing. Therefore, this position must work to drive the organization to those goals.

The candidate filling this position should be able to demonstrate the following characteristics:

  • Maturity, presence and refinement to interact with all levels of management.

  • Desire to work 'hands-on' and support a broad spectrum of task complexity within a decentralized and evolving operating model.

  • Willingness to take ownership that drives measurable business value.

  • Team building, leadership and communication skills to build strong partnerships & relationships with various business functions.

  • Ability to quickly learn the CIB Merchant Services business and build trust-based relationships.

  • Proven capability to drive results.

Knowledge & Experience:

  • Bachelor's Degree preferred

  • 2 years of related experience in Merchant Services

  • Business analyst functions along with an understanding of LOB processes and procedures.

  • Strong organizational and analytical skills

  • Strong oral and written communication skills

  • Proficiency with Office Products such as Word and Excel, Access and business presentation tools such as Power Point & PitchPro, Sharepoint

  • Ability to multi-task, set priorities and focus on delivery

  • Ability to work independently as well as work with colleagues across locations

  • Highly motivated with the drive to learn new skills

  • Demonstrated organizational skills including effective prioritization, timely and appropriate documentation

Desired Qualifications (Not Essential but a plus):

  • Proficiency with data querying using Cognos and/or SQL

  • Experience and or knowledge interfacing with the Payment Brands

  • Strong expertise in Pricing and Billing

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans