JPMorgan Chase Jobs

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

As a Contact Center Software Infrastructure Engineer, you will design and implement cloud contact center infrastructure and application components for our firm's journey to AWS Contact Center in the Business Collaboration space. You will use your hands-on experience building scalable solutions to pave the successful way for our team. You will apply your technical knowledge and problem solving methodologies to build cloud Infrastructure components, applications, and integrations that will serve our client-facing employees.

Job responsibilities

• Write Terraform modules and sentinel policy sets for IaC.

• Pave, re-pave and un-pave Cloud Infrastructure for Validations

• Write code to utilize AWS platform SDKs using one of the modern programming languages.

• Write Unit-test Cases and assert test coverage.

• Document and troubleshoot code level issues.

• Flow development of Amazon Connect Contact and integration with Lambda, Kinesis etc.

• Troubleshoot and Root Cause Analysis

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 3+ years applied experience

• BS/BA degree (Computer Sciences or STEM related field) with minimum 7+ years of hands on experience

• Expertise knowledge in one of the modern programming languages e.g. Python, Java etc.

• Well versed with Infrastructure as a Code with Terraform

• Able to design and implement applications on public cloud (AWS)

• Hands on Experience in Cloud Contact Center Engineering space with Amazon Connect and Ecosystem services such as IAM, Lex, Lambda, KMS, S3, Kinesis etc.

• Hands-on Experience with CI/CD tools like Jenkins/Jules, Version Control tools (Git/Bitbuckets)

• Ability to rapidly build proof-of-concepts and evolve them into large-scale solutions

• Drives to develop infrastructure engineering knowledge of additional domains, data fluency and automation knowledge.

• Experience in debugging, maintaining ,monitoring and production support in a large environment using tools such as - Splunk, Datadog, CloudWatch etc

• Experience with Container Orchestration and deployment e.g. ECS, EKS, fargate etc.

Preferred qualifications, capabilities, and skills

• AWS certification is a big plus

• Knowledge of voice (WebRTC), call recording and telephony platforms a big plus

• Experience with building and supporting Restful APIs.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans