JPMorgan Chase Wealth Management - CWM Operations, Operations Division Leader, Associate in Plano, Texas

About JPMorgan Wealth Management

J.P. Morgan Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

J.P. Morgan Securities brings together the strengths of the global J.P. Morgan family as well as best-in-class external resources to help meet the financial goals of our Clients. Our small size and broad scope allow us to customize solutions tailored to Clients’ specific needs.

Job Description

  • Obtain and handle all sensitive and confidential information and required documentation in accordance with Firm Policy and Procedures.

  • Review customers’ documents to confirm the validity of the information that need modifying.

  • Ability to review legal documentation and ability to use the Workflow tools to ensure the documentation was reviewed correctly.

  • Open and update different type of accounts using different web based and mainframe applications.

  • Handle all BAU exceptions that are done on a case by case basis, as most normal BAU processing will be handled by the Global Utility or 3rd Party Vendor for Documentation review.

  • Ensure Quality Control / Verification of all Documentation Control Reports which will include review of all reports related to errors/exceptions / discrepancies of work processed the prior day.

  • Heavy email correspondence with Client Associates and Financial Advisors, co-workers and management within the firm.

  • Answer inquiries through various forms of communication (e.g. phone, email, i-Inquires etc.)

  • Extensive use of Microsoft Office products, e.g. Excel, PPT and Word, as assistance is needed with the writing and creation of operational manuals and procedures in order to continue to effectively train staff in NY and Globally.

  • Create reports from SURF to support new/existing functions.

  • Implement system enhancements to increase controls, minimize manual intervention, which will avoid errors and streamline processes

  • Create statistics/metrics of received documentation, Privilege Access documents and all supporting documentation for Management tracking purposes.

  • Communicate daily with Financial Advisors and Client Associates teams with respect to requests for assistance and completion of work.

  • Must hold or obtain Series 7 and 24 licenses for this position

  • Candidates currently holding the Series 7 must obtain the Series 24 within 90 days of hire date

  • Candidates not holding either the Series 7 or 24 must obtain both licenses with 120 days of hire date

  • Brokerage experience is preferred

  • Management experience is helpful

  • Bachelor’s Degree is preferred

  • Proven interpersonal, team-oriented skills

  • Results oriented team player

  • Strong problem solving skills

  • Exceptional customer service mentality

  • Able to organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business needs and requirements

  • High attention to detail, excellent follow-through

  • Strong spreadsheet, database, and reporting skills. Experience with Access is preferred

  • Sound decision making and judgment in resolution of moderate to complex issues

  • Ability to communicate with department managers to facilitate operations

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.