Job Information
JPMorgan Chase Client Ops Associate II - Implementation Manager - Merchant Services in Tampa, Florida
If you are looking to interact with clients' business and resources to effectively oversee the delivery of Merchant Services products and solutions, you have found the right team.
As a Client Ops Associate II - Implementation Manager in Merchant Services, you will have the responsibility for the customer journey through the life of the implementation of several complex projects with constant executive level updates and reporting.
Job Responsibilities
Service as a client facing, single-point of contact responsible for the end to end client experience and satisfaction
Ensure accurate completion of sales packets and customized client information packets
Provide subject matter expertise for implementations, productions and services and training requirements directly to external clients and internal stakeholders
Lead collaboration with the client and coverage team to develop an execute an implementation plan, establishing clear expectations and providing transparency of time lines using project management principles and practices
Manage and coordinate client and internal partner communication and status updates
Maintain a controls mindset to ensure policies and procedures serve the client and protect the firm
Required Qualifications, Skills and Capabilities
3+ years of relevant business experience, including client facing and/or Implementation
Strong interpersonal, influencing, communication and partnership skills
Strong business acumen combined with demonstrated experience structuring and implementation
Ability to drive results in a fast-paced and dynamic environment, take ownership and manage through conflict
Proficiency in Microsoft Office Suite
Preferred Qualifications, Skills and Capabilities
Technical aptitude pertaining to Merchant Services products
CAPM certification or other Project Training
BA/BS degree
Work Schedule
- This hybrid role requires going into the office three days a week with two days flexibility to work from home, subject to change
This position is not eligible for H1B or sponsorship
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans