JPMorgan Chase Jobs

Job Information

JPMorgan Chase Industrial Operations Manager, Ommnichannel Solutions - Payments - Vice President in Tampa, Florida

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Omnichannel Solutions, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

  • Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements

  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

  • Market Analysis: Cooperating closely with marketing team, conduct thorough market analysis to identify emerging trends, competitive positioning, and potential growth opportunities for the POS terminal market.

  • Lifecycle Management: Manage the entire product lifecycle, from ideation to end-of-life, including feature updates, maintenance, and discontinuation planning

  • Customer Engagement: Build strong relationships with key internal customers, gather feedback, and use customer insights to refine and improve product offerings

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in hardware product delivery or a relevant domain area

  • Demonstrated ability to execute operational management and change readiness activities

  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes

  • Experience in product or platform-wide release management, in addition to deployment processes and strategies

  • Demonstrated ability to create and execute product roadmaps that deliver value to customers and meet business objectives

Preferred qualifications, capabilities, and skills

  • Proficient knowledge of the product development life cycle, design, and data analytics

  • Demonstrated ability to create and execute product roadmaps that deliver value to customers and meet business objectives

  • Strong understanding of payment, EMV, PCI SSC security technologies, connectivity protocols, and terminal devices

  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Jersey City,NJ $117,800.00 - $185,000.00 / year