JPMorgan Chase Jobs

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Omnichannel & Biometric Solutions, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

The Hardware & 3rd Party Logistics (H3PL) Senior Associate within Omnichannel Product Delivery Team will manage the activities related to H3PL vendors, equipment procurement, inventory control, planning and quality control of various credit card processing hardware and supplies. They will provide ongoing support for POS hardware solutions to cross functional teams across multiple LOB within the firm. They will manage, define and deliver a consistent market-competitive POS Hardware support model for North America.

Additionally, you'll define roles and responsibilities to drive efficiencies within the H3PL area, establish and document requirements, escalate and ensure issues/decisions are resolved, manage changes to project scope, document and complete testing requirements, create and manage implementation plans, and lead/participate in meetings at the operational and project level. You'll provide continuous feedback on project status and issues and serve as the overall escalation point for the Hardware and Supply Chain team.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

• Considers and plans for upstream and downstream implications of new product features on the overall product experience

• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

• Writes the requirements, epics, and user stories to support product development

• Communicates with internal and external customers to coordinate the configuration, testing, and Quality Assurance of payment terminals, systems and associated devices. Partner with Finance for overall budget management and business case development to ensure we are optimizing value for investments and addressing gaps across all Areas of 3rd party logistics. Coordinates the negotiation and fulfillment of the H3PL contracts. Interprets contracts, organizes or processes correspondence with contracting parties and monitors fulfillment of contractual obligations

• Develop and maintain accurate hardware deployment and merchant level reporting by working together with internal and external stakeholders to gather and prioritize reporting requirements, ensuring a deep understanding of business needs.

• Partners with the Product Managers to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery, assist in managing the product lifecycle, from ideation to end-of-life, including feature updates, application releases, maintenance, and discontinuation (End Of Life) planning.

• Contribute to successful product launches with other teams, including marketing strategies, sales enablement, and customer engagement plans. Analyzes, tracks, and evaluates product metrics including total cost of ownership (TCO), and quality targets across the product development life cycle.

• Build strong relationships with key internal customers, gather feedback, and use customer insights to refine and improve product offerings.

• Define and monitor key performance metrics to assess the success of the product line and make data-driven decisions for continuous improvement.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Proficient knowledge of the product development life cycle

• Experience in product life cycle activities including discovery and requirements definition

• Developing knowledge of data analytics and data literacy

• Bachelor's degree required or equivalent experience

• Minimum 8 years in the Financial Services; credit card industry knowledge preferred

• Extensive background in logistics, Operations and Technology environment

• Experience with Alteryx (Designer Core Certified), MS Office (advance Excel and VBA), SharePoint (Designer and InfoPath), or Data Visualization (Tableau)

• Mix of technical data skills and business acumen, with strong past experience in operational process monitoring & management

• Understand concepts of data mining/farming with proven track record in the data landscape. Familiarity with profit & loss, inventory, and business case reporting

• Experience delivering timely, high quality, senior manager-level reporting and analysis from diverse, complex data sources

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle

• Familiarity with Product Objectives & Key Results and quantifying targets and results

• Ability to manage multiple competing priorities

• Strong customer service and communication skills for both technical and non-technical audiences

• Excellent verbal and written skills; able to influence colleagues professionally and with integrity.

• Strong customer/client focus while ensuring a sound control environment.

• Foster a collaborative and innovative team environment. Work with minimal direction/independently, keeping management informed of progress and escalating issues

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans