JPMorgan Chase Onboarding Specialist in Tampa, Florida
Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm. The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.
Human Resources Service Delivery (HRSD) is a best-in-class, global HR service delivery organization of over 800 people, servicing the entire population of JPMC, currently totaling over 260,000 employees worldwide, in over 60 countries. HRSD provides vital services in the areas of Payroll, HR Call Center (accessHR), Employee Onboarding, Data Management, Benefits Administration and Project Management. HRSD supports the firm in achieving its strategic priorities by leveraging its core principles of superior employee experience, operational excellence, efficient global coverage and a commitment to its people.
As an Onboarding Case Manager Specialist for JPMorgan Chase, you will deliver a superior new hire experience by providing a high level of customer service and maintaining quality throughout the pre-employment onboarding process actively engaging with our new hires and our functional partners to keep the new hire case on track for their upcoming start date. You will need time management and organization skills to ensure the completion and accuracy of all pre-employment processes according to the policy and guidelines, while maintaining data integrity. You will audit all candidate information, verify background investigations and drug-test results, oversee the fingerprinting and licensing processes as applicable as well as adhere to record retention guidelines. In providing this support, the Onboarding Specialist will interact with new hires, Recruiters, Recruiting Managers, Hiring Managers/Executives and other areas of Human Resources as needed. The Onboarding Specialist will spend dedicated time working the new hire customer service phone line. On the phone you will be providing great customer service while answering questions and providing update status regarding any pre-employment onboarding process.
Qualifications: Minimum of two years demonstrating exceptional customer service and time management/organizational skills preferred. Must be available to work flexible hours Monday through Friday between 8:00 am EST to 8:00 pm EST, specifically 11:00 am to 8:00 pm to start.
The successful candidate will:
• Be customer service-oriented with strong interpersonal skills
• Possess strong organizational skills with attention to detail
• Be able to multi-task in an organized manner
• Be able to work under pressure and handle high volumes meeting deadlines
• Have strong verbal and written communication
• Be self-motivated
• Have the ability to troubleshoot effectively
• Be comfortable with and able to quickly adapt to change
• Proficiency with MS Word, Excel and Internet are required
• Must be able to work overtime as needed
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans