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JPMorgan Chase Commercial Bank – Product Delivery Integrated Receivables – Receivables Online - Chicago, Dallas, Columbus, Phoenix, or Tampa - Executive Director in Tempe, Arizona

J.P. Morgan Commercial Banking (CB) is a market leading provider of Wholesale Payments products to the Corporate Client Banking, Middle Market, Government, Healthcare, Not-for-Profit, Financial Institutions Group and Real Estate markets. The CB Product Delivery team is tasked with representing the needs of commercial banking clients, commercializing the product value propositions to the marketplace, optimizing the client experience and driving adoption through the enablement of client-facing representatives.

This individual will manage team members and be responsible for people management and development, product strategy and delivery, feature enhancement prioritization and project tracking, competitive gap analysis, product pricing, and sales enablement. Specifically, how we support our clients across the spectrum of receivables to optimize their physical and digital channels. This will all be done in close collaboration with colleagues across lines of business, product management, marketing, finance and CB client-facing teams.


  • Managing the team that will oversee and operate product deliveryfor Integrated Receivables with focus on Receivables Online

  • Expanding the current reconciliation suite to include virtual card.

  • Enhancing integrated receivables capabilities, product positioning,and value proposition

  • Tracking team progress against business objectives and providingfrequent status reporting to head of Receivables Product Delivery team

  • Defining and managing the CB product strategy and delivery, acrossstrategic business segments

  • Developing content that supports the valueproposition for delivery through training, marketing, communications, process& procedures and standardized proposal content

  • Partnering with CB revenue management to determine pricing strategyand governance

  • Representing CB client interests as a productliaison with the Consumer and Community Banking and Corporate and InvestmentBanking organizations to develop future-state product roadmaps

  • Segmenting the portfolio and analyzing productusage / trends across the CB client base to identify areas of opportunity andvulnerability

  • Coordinating and prioritizing product input onCB investment process via input from Clients, Product Solutions Specialists, TMOs,and Bankers

  • Reviewing the end-to-end product implementationprocess and identifying and executing areas of improvement

  • Developing close relationships and alignmentwith Product Management counterparts in Corporate and Investment Banking andConsumer and Community Banking

  • Partnering with the Change Readiness team tomanage the impact and readiness of value proposition enhancements and productchanges to CB clients, TS Sales, Bankers, Service and Implementation


  • Minimum 7-10 years of relevant product experience, preferably inReceivables

  • Previous experience managing a team

  • Strategic thinker that combines strong analytical skills andcreative problem solving -- turning analysis into actionable insights and plans

  • Ability to translate product vision into phased design requirementsfollowed by execution of a go-to-market product launch

  • Demonstrated leadership experience with multiple cross-functionalteams including Product, Operations, Service, Sales, Marketing and across managementlevels on simultaneous projects

  • Sales enablement experience with bringing new product capabilitiesto market and supporting sales education

  • Segmenting, tracking and analyzing client product usage,profitability, risk profiles and pipeline development

  • BA/BSdegree with advanced Exceland PowerPoint skills required

  • Strong project management skills; well-organized, structuredapproach, ability to achieve tight timelines on complex deliverables

  • Demonstrated communication and diplomacy skills to work cross-organizationallyto influence others, drive results/change and implement projects/processes onsimultaneous projects

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.