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JPMorgan Chase Credit Ops Sr Specialist II - Portfolio Risk Review - Tempe, AZ in Tempe, Arizona

As a Lending Risk Analyst, you will be responsible for analyzing existing credit card accounts and determining actions necessary to proactively detect and prevent credit losses. You will play a key role in helping Chase save millions of dollars in charge off avoidance on an annual basis by reducing credit lines, closing accounts after a judgmental review of the Cardmember's credit worthiness. Leveraging your strong interpersonal skills, you will provide quality customer service through an inbound queue to handle escalated calls, educate customers and make recommendations to improve the client's credit performance. Additionally, you will provide feedback to management regarding trends and make recommendations for revisions to refine our existing credit policies.


  • Minimum of two years of customer contact experience

  • One year work experience within a Financial Institution, or as one of the following: loan officer/processor, underwriter, lender, credit grantor, investment counselor

  • Strong interpersonal skills: professional, courteous, friendly, warm, empathetic, level-headed and composed

  • Strong problem solving skills

  • Strong analytical and verbal/written communication skills

  • Self-starter with strong initiative

  • Ability to work independently in a fast paced, production oriented environment

  • Working knowledge of MS Excel and MS Word

  • Experience in consumer lending, fraud, collections or other activities involving credit bureau analysis is preferred

  • Lending or underwriting experience is an asset

  • Experience with First Watch preferred

  • Work schedules are to be determined, and may include a Saturday or Sunday


At the start of your employment with us, you will be in training. This training is essential to your success so your attendance and punctuality during training is mandatory. In addition, we will evaluate your knowledge and performance during and after completion of training. Both your successful completion of training and our evaluation that you are ready to move into your role are requirements for your continued employment. Your schedule for training will be: Monday-Friday 10 AM - 7 PM and 11 AM - 8 PM during Day Light Savings Time.

Panel Process:

All New Hires are required to complete and successfully pass the Panel Evaluation during training in order to obtain Lending Authority. The Panel Evaluation Process is a component of training that evaluates your ability to apply the learned JPMC Lending Philosophy. In addition to fulfilling all other expectations of the position, your continued employment with Chase will be contingent on successfully passing the panel evaluation.

EEO Statement

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans