JPMorgan Chase Assistant Branch Manager - West Hills Branch- West Hills, CA in West Hills, California
You have an obsession with helping our customers, taking care of our employees, a strong commitment to diversity and inclusion by building relationships and delivering an extraordinary customer experience. You are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice.
As an Assistant Branch Manager, you will work hand-in hand with the Branch Manager to oversee the general management of the branch. You will have responsibility for operations ensuring satisfactory audit ratings, managing critical operational metrics to minimize risks and losses, maintaining high standards for security and account opening activities, ensuring the entire branch staff is trained and follows policies and procedures, and operating within the guidelines of Chase's Code of Conduct.
Directly supervise and coach Associate Bankers to accurately handle paying and receiving transactions, deliver a great customer experience, and send referrals to platform Bankers
Schedule the operations staff based on customer traffic and branch hours, assisting with transactions during peak volume periods
Collaborate with the Branch Manager to improve branch performance, including Branch Profit & Loss, Service Scores, Product Value Credits (PVCs), and Sales Production/Volume
Partner with the Branch Manager to regularly communicate branch performance and priorities with the branch team
Support the Branch Manager in hiring and staffing for all branch roles
Assist with account opening and customer interactions during peak periods
Oversee the entire branch staff in the absence of the Branch Manager
Required qualifications, capabilities, and skills
Successful completion of the Assistant Branch Manager training program is a pre-requisite to be considered active in Assistant Branch Manager role
Minimum two years' experience in retail banking, minimum one year branch Associate Banker (Teller) experience, and two years of management experience required
Extensive experience with customer contact and providing excellent customer service is critical
Strong working knowledge of branch operations with demonstrated proficiency in operations and transaction accuracy
Strong probing, communication, analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer and employee issues
Ability to work all branch hours, including Saturday, and some evenings required
High school degree, GED, or foreign equivalent required
Preferred qualifications, capabilities, and skills
College degree strongly preferred
Sales skill set will vary; demonstrated ability to perform and coach sales interactions is a plus
Demonstrated leadership skills and regularly goes above and beyond to assist others
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
West Hills,CA $27.41 - $37.50 / hour