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JPMorgan Chase Banker Support - Quality Analyst (Sr. Specialist II) - Westerville, OH in Westerville, Ohio

As a Quality Sr. Specialist II you are also held accountable for analyzing results and escalating gaps to your Manager. Additional responsibilities may include light project work, managing productivity and establishing partnerships with the Banker Support Leadership team. You must stay current on all policies and procedures to incorporate that knowledge into thorough reviews and have the ability to adapt to changing requirements while ensuring consistency and accuracy.

  • Evaluating phone interactions to determine the quality of customer service provided

  • Testing of internal controls to ensure adherence to compliance and governmental regulations

  • Analyze results and escalate findings

  • Participate in or host calibration sessions

  • Be comfortable providing feedback to Leadership

  • Minimum of one year Banker Support, branch, and/or call center experience a plus

  • Participate in projects as needed

  • Excellent communication and personal skills

  • Able to adapt to changing requirements while maintaining high quality of work

  • Excellent attention to detail and concern for all aspects of the job

  • Must be familiar with and understand how to use Chase Answers

  • WebStats experience a plus

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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