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JPMorgan Chase Business System Manager 603 in Wilmington, Delaware

The Regulatory Operations Analytics and Automation Business System Manager is responsible for leading Analytics and Automation across the US and Mumbai sites. This dynamic position will identify automation opportunities, define proposed solutions using intelligent solution tools and implement the automation strategy across the Regulatory Operations organization.

As Analytics and Automation Business System Manager, you will (at a minimum):

  • Partner with the management team and subject mater experts to identify process automation opportunities that will increase efficiency, improve quality and reduce risk.

  • Analyze the potential benefits for opportunities using process recording software or other analysis tools and techniques, propose solutions and gain agreement to implement.

  • Maintain a pipeline of automation opportunities, prioritize, and provide regular updates on status and benefits achieved.

  • Build and lead a team of Business Analysts and Developers whose focus is analyzing and developing automated processes.

  • Continually explore better business intelligence tools and help upskill team members.

  • Establish and maintain strong partnerships with key stakeholders across Regulatory Operations and it's control partners.


  • Process Automation Experience: 3-5 years managing a team focused on process automation with a clear progression managing increased scope and complexity.

  • Technical Knowledge: 2-3 years direct experience or knowledge of Alteryx, Python, R and other Intelligent Solution tools

  • Analytical Rigor: Ideal candidate will be an analytical thinker with superior data analysis skills and ability to project outcomes

  • Critical Thinker: Must beable to quickly and objectively analyze and evaluate issues and form decisions

  • Communication: Ideal candidate will be able to synthesize data into actionable insights and effectively communicate to all levels of managemen

  • Attention to Detail : An acute attention to detail is required, specifically ensuring

  • Intellectually Curious Self Starter: Must be able to operate in a self-directed manner; must have a strong desire to take the initiative to deliver superior results with urgency

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans