JPMorgan Chase Business Systems Analyst Il in Wilmington, Delaware

The Business Systems Analyst role will develop and generate list reports to support Marketing/Servicing campaigns for Card, Auto and Mortgage. The analyst will be using the following: SQL, Excel, SAS, MS Office or equivalent reporting tools to assist the business in meeting operational objectives. This role will be working with program/channel managers to gather business requirements and will create program specifications that will capture the overall flow and details of the campaign. The analyst will follow standard procedures set by the line of business to ensure audit/reports are compliant with process adherence. This Analyst II role is for a senior level individual contributor who will be assigned to develop solutions for the most complex marketing campaigns.

Roles & Responsibilities –

  • Primary responsibility is thedevelopment and execution of SAS/SQL code to define customer populationsto be targeted in marketing campaigns.

  • Research data elements to be usedfor targeting using database metadata.

  • Audit campaign populations toinsure marketing requirements are met.

  • Communicate with business contactsas necessary to help explain results.

  • Establish strong businesspartnerships with other members of project teams.

  • Canstep in and represent the List Management area in technical meetings withIT and other areas.

  • Mentorsnew and more junior List Management resources. Provides feedback tomanagement on performance of these resources.

  • Actsas an expert in departmental procedures, coming up with solutions todeliver work with quality and transparency while still meeting businessneeds.

  • Takeson new, large and complex campaigns with minimal oversight

  • Suggests process improvements and assists inupdates of department’s documentation as needed.



Bachelors or higher degree with 5+ years experience, or a Masters degree with 1-3 years experience. A concentration in relevant technical fields is preferred (e.g., Computer Science, Statistics, etc.)

Technical Experience

  • Advanced knowledge of SAS ordemonstrated ability to quickly learn SAS.

  • Experience with SQL and relationaldatabases such as Oracle, Teradata.

  • Experience with other programminglanguages (e.g.,VB, VBA, Java, Perl, Python, C++, Unix shell scripting) isa plus

  • Excellent analytical skills.

  • Ability to manage multiple taskseffectively.

  • A background in marketingoperations, direct marketing or data analysis is preferred.

  • Experience with Teradata ishelpful but not required

  • Experience with Unix or Linux.


  • Excellent verbal communication andcorrespondence skills.

  • Result oriented with proactiveapproach to resolving problems.

  • Ability to multi-task in fastpaced environment.

  • Ability tolisten/observe/acknowledge/lead by example and provide recommendations.

  • Ability to articulate the causesof issues and comfortable to escalate concerns when necessary.

· Ability to mentor others and act a leader amongst peers.

Planning and Organizing

  • Good time management and abilityto prioritize.

  • Plan and organize with clarity andattention to detail; quality oriented.

  • Proactively raises concerns whentimelines are in jeopardy of not being met

  • Adaptability to changing information systemsenvironment.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.