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JPMorgan Chase Chase Card Services - Resource Manager, VP - Project and Campaign Delivery in Wilmington, Delaware

The Project and Campaign Delivery team (PCD) manages marketing campaigns to deliver communications to prospective customers to invite them to apply for a credit card and to current customers to increase usage, reinforce the benefits of their credit card or outline upcoming changes. In addition to campaign execution, PCD supports marketing related projects which may include execution across multiple delivery channels focusing on the development and implementation of new products and marketing capabilities.


This person will have direct management responsibility for 5 to 8 campaign/project managers.


  • 8 years in Operations, Management, and Project Management functions or similar experience

  • Strong people development and client relationship skills at all levels

  • Motivational leader with strong desire to mentor team members and assist in career growth and development

  • Extensive knowledge of operational marketing disciplines

Ideal Candidates Would Be Able to Do the Following:

  • Proven experience with positively influencing change and delivering creative solutions

  • Ability to easily engage and influence across all levels of management, including cross-functional and external stakeholders

  • Experience in root cause analysis and resolution expertise

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans