Job Information
JPMorgan Chase Content Design Senior Associate in Wilmington, Delaware
Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.
As a Content Design Senior Associate in Design and Customer Experience organization on the Connected Banking team, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.
Job responsibilities
Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
Identify and incorporate different kinds of data (research findings, analytics) into content strategy
Deliver content components (User Interface language, product education, etc.) and lead content governance and approvals process
Required qualifications, capabilities, and skills
3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
Experience in creating content architectures, storytelling, and clear and concise writing
Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
Proficient technical literacy in content platforms and understanding their impact on user experience
Adaptive learner in new financial services products and offerings
Self-directed in both planning and structuring your effort, and executing with expected levels of quality; you don't need someone guiding you through the work
Prior work involves collaboration within design teams (with other product designers, User Experience researchers, and content designers) and cross-functionally with product managers, and engineers
Experience working with brand and copy standards, including style, voice and tone
Comfortable and confident when presenting work to cross-functional directors
Thorough knowledge of English language, grammar, spelling, punctuation, and usage
Preferred qualifications, capabilities, and skills
Has helped deliver multiple successful digital products, demonstrated user-centered design approaches and can measure design impact through data
Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews
Prior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans